StudiPulse — Support
Need help with StudiPulse? Start here.
Contact Us
Email: TPGLLC.Support@gmail.com
We aim to respond within 1–2 business days.
Frequently Asked Questions
- Wait times look stale or wrong. Pull down on the park screen to refresh, and confirm you have a network connection. Live data refreshes automatically every 2 minutes.
- I'm not getting wait-time or geofence alerts. Check Settings → Notifications on your device and confirm Location permission is set to "Always" for background geofence alerts.
- How do I cancel my subscription? Manage or cancel any subscription directly in your device's Settings → Apple ID → Subscriptions — StudiPulse does not process payments directly.
- Express Pass wait times aren't showing for a ride. Not every attraction offers Express Pass; the badge only appears for rides where Universal Orlando publishes a live Express line wait.
Other Links
StudiPulse is built by independent developers and is not affiliated with, endorsed by, or sponsored by Universal Parks & Resorts, Comcast NBCUniversal, or any of the third-party studios and rights holders whose intellectual property appears in the parks.